“In the years that I have been the Telecommunications Manager for the facility, I can testify to the fact that Optivor has provided the highest caliber of Service that I have experienced in the 29 years that I have been in the Telecom Business. There has never been a time that they have not gone ‘Over and Above’ to resolve any issue that we have experienced. Every task they have undertaken has been accomplished in a timely manner that far exceeds contractual expectations. The degree of preventative maintenance alone has insured that 99.9% of all the problems that require substantial attention are generated by outside issues that are beyond their control and during those times, they have worked tirelessly with whomever necessary to come to a timely resolution. [Optivor’s] Technicians are ‘Top of the Line’ and extremely well versed in all phases of maintenance both routine and emergency. The office personnel are excellent in their response time to any need that we may have. As I’m sure you understand, we are a Major Health Care Facility that relies very heavily on our Avaya Voice systems to provide patient care and Optivor understands this without reservation.

I can assure you that, in my opinion, Optivor Technologies is absolutely the best Service Provider available when it comes to Avaya/Nortel equipment and I am more than happy to offer my recommendation that they receive the greatest possible consideration in becoming your Avaya Service Provider.”

– A major healthcare facility