SERVICE

Optivor delivers quality technology solutions and a positive customer experience.

Optivor offers a wide array of services. Our technical staff maintains a high level of OEM technical certifications and credentials, exceeding OEM and Industry standards and requirements. Our responsiveness far exceeds customer expectations and industry averages. Optivor’ s exceptional customer satisfaction and customer loyalty levels underscore our commitment to quality. Optivor is a full-service Systems (IT/UC) Integrator. We have the people and processes to support diverse IT/UC initiatives, with services specifically tailored to individual customer requirements and market verticals. For more details, contact us today.

what we provide

Unified Communications

Optivor is a leader in providing integration of enterprise communication services and solutions. Through our partnerships with “Industry Leading” world-class manufacturers and our in-house technical expertise, we can provide cost effective sustainable solutions for most customer environments. We have the expertise to provide a comprehensive unified communications strategy and architecture including voice, presence, instant messaging, and mobile integration for small business to large scale enterprise applications.

Data Networking

Wireless networks, routing, and switching are all part of Optivor’s and our technology partners portfolio for networking services. We enable businesses and government agencies to increase network speed and reliability. Contact us for more details on how we can help manage and secure your network.

Video

Reduce costs, improve productivity, and enhance relationships. Optivor’s and our technology partners video teleconferencing experts can help you virtually connect with reliable video infrastructure, endpoints, and collaboration tools.

Managed Services

Optivor provides support to a variety of customers in the public and private sectors. We specialize in remote management and provide around the clock IT/UC service solutions including 24x7x365 support.

Opti-Train

We believe that technology should be leveraged to optimize enterprise operations and that proper training plays a key role in embracing technology. That is why we have a training program for every solution we represent. Optivor’s goal is to make sure our customers are self-sufficient and know how to seamlessly work with their new solution. We offer standard training solutions, as well as customized training packages for an additional fee.

Opti-Guard

Optivor helps you run your business smoothly, effectively, and cost efficiently with comprehensive data, voice, converged, and contact center solutions for mission critical business communications systems. Every business is different, and the needs of each customer is unique. Optivor offers a wide range of planning, design, implementation, management, and support services, as well as standard and enhanced service plans for global site support.

Opti-RAM

Optivor is the trusted partner to organizations requiring Remote Access Management. We offer Opti-RAM to customers looking to:

Increase security. Limiting physical access.
Operational efficiency. No need to send personnel to the site; with Opti-RAM, problems can be fixed from an operator’s screen. Faster problem resolution.
Reduce costs. Opti-RAM reduces the need to dispatch technical personnel, resulting in reduced operating costs. One of the major causes of cooling inefficiency is personnel entering/leaving temperature-controlled rooms. With Opti-RAM, rooms are sealed tight, and lights can be turned off.

Opti-RAM is an inexpensive service to provide higher customer uptime and satisfaction.

Opti-Cloud is Optivor’s cloud-based enterprise IT solution which combines the latest in proven technologies with a team of experienced systems engineers to enable organizations to increase their IT capabilities. This allows our customers’ public, private, or hybrid IT infrastructure to achieve greater levels of flexibility, scalability, mobility, and security, while helping our customers continue to grow and evolve. The importance of the cloud for mission continuity and anytime, anywhere access has never been more apparent. Let Optivor demonstrate how Opti-Cloud can unlock your company’s potential.

Professional Services

Optivor’s highly trained consultants and engineer’s provide expert design, implementation, and post-implementation support strategies for a wide range of enterprise IT/UC solutions.

At Optivor, we are committed to serving our customers with experienced and dependable service. We maintain a Technical Support Center (TSC) to handle 24 hour support for our clients. Our guaranteed response times ensure that problems are handled promptly to keep your organization running smoothly. We guarantee response to emergency situations within 2 hours and 88% are responded to within minutes.

Optivor has a Customer Support Center (CSC) complete with world-class labs and product inventories to support our Service Guarantee.

Opti-Net

Optivor maintains relationships across North America to support remote operations. Currently we have clients in 88 countries. If you are considering telecom services in a new region, please inquire about our global capabilities. Optivor’s ability to execute is divided into two categories; Continental United States (CONUS) and Outside Continental United States (OCONUS). For information regarding OCONUS, please call us. The following chart depicts Optivor’s service network (Opti-Net) for CONUS:

Our Facilities

Optivor has state-of-the-art technical support facilities in Maryland, USA. We offer our laboratory as a resource to our clients. Customers can learn and attempt technical procedures in a “non-production” environment, mitigating risk to production-oriented solutions. This is just one value-added service that Optivor offers to our clients. Optivor’s lab has been acknowledged as one of the best Enterprise IT/UC laboratories in the country.

Optivor’s Technical Support Center (TSC) supports remote monitoring and management for PBX, Voice Mail, Data Networks, and other IT/UC solutions (where applicable). The Technical Support Center (TSC) supports a 7x24x365, fully redundant support organization that currently provides remote monitoring/management services. The entire facility is equipped with state-of-the-art technology and multiple backup power sources. Optivor also maintains inventories for our clients. We house world-class products, and we have access to additional inventories through our global supply-chain. Our clients have global access to the finest service and support anywhere.